IT Services on Demand

Digital Transformation Services that Drive Measurable Outcomes at Scale

Our services

We are Creating integrated, seamless, human-centric, and efficient digital experiences across industries. 

Analytics | Business Process Transformation | Customer Engagement Transformation | Digital Transformation

Digital TransformationServices

The bar for digital experiences is being raised around the world—often augmenting or even replacing people-driven processes. SutherlandGlobal  Services works to create delightful digital-led customer experiences that produce better business outcomes. 

Business Process Services

Back office business processes can have a profound affect on outcomes—our 30 years of experience helps us understand that better than anyone. That’s why we have a practice area dedicated to improving the behind-the-scenes processes that have a big impact on the bottom line.

 

Customer Engagement Services

Today, customers value experience much more than product or price, which is why it’s critical to engage with them at the right time, across the right channels. Sutherland Global Services takes a human-centered approach to our solutions—delivering seamless, omni-channel experiences customers demand.

Analytics

Business Analytics and Applications platform (BAAP) is an AI-Powered data platform with over 40 cognitively adaptable applications built on a hierarchical model. Its inbuilt machine learning algorithms enable organizations to analyze data-driven insights in real time to extract actionable insights using its Cognitive Knowledge Engine (CKE). This Intent-driven AI technology is a unique new way to simultaneously search multiple sources of data regardless of file type, size or complexity.

Digital Transformation

Our Design services enable a human-centric approach to digital transformation. Whether solving frustrations along the customer journey, improving digital channels, or identifying new service opportunities—we provide an exceptional foundation that puts your customers first. We bring together a distinctive set of digital capabilities, integrated with our core process transformation delivery to help our clients on their digital journey. 

Business Process Transformation

Our Business Process-as-a-Service operating model delivers measurable results as your end-to-end transformation services partner. By emphasizing a human-centered design and client-centric operating model, we ensure the creation of an agile, digitally-integrated organization, empowering businesses with a competitive advantage in today’s environment. 

Customer Engagement Transformation

Smarter processes are needed to fix customer pain points before they become problems.  At Sutherland Global Services, we deliver customer expectations through agile, customized customer experience programs that serve multiple languages and verticals. Our goal is to solve pain points before they become problems through intelligent automation and data-informed decision-making. 

Analytics Services

Big Data Analytics

Data and Information Management

Customized and Automated Applications

Price $250

Business Process Transformation Services

Collecting Business Opportunities

Process Centralization and Standardization

Process Designing and Automation

Monitoring

Price $200

Digital Transformation Services

Digital Consulting

DigitalAnalytics

Technology Services

Price$250

Customer Engagement Transformation Services

Customer Requirement Analysis

Data Driven Analysis

Proactive Support

Customer Followup

Price $200

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Corporate Governance


At Sutherland, we have a full commitment to ethics, sound risk mitigation, and forward-thinking policies for safeguarding sensitive data and intellectual property. Our corporate governance approach creates the strongest possible foundation for Sutherland’s business success, now and in the future.

Sutherland's Compliance Office promotes a culture of performance with integrity throughout its global enterprise. To deliver on this essential mission we’ve integrated programs that promote ethical conduct, reinforce our corporate values, and drive compliance with the Sutherland’s Code of Conduct and the law.

Every Sutherland employee is expected to understand and use the Code of Conduct as a guide when confronting ethical dilemmas. Annual Code certification training is deployed across all Sutherland locations whereby all employees take the time to review the Code and certify to complying with it. Available in multiple languages, the Code standards reflect our deepest conviction that honesty and integrity provide the basis of our business success.


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