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Analytics | Business Process Transformation | Customer Engagement Transformation | Digital Transformation
The bar for digital experiences is being raised around the world—often augmenting or even replacing people-driven processes. SutherlandGlobal Services works to create delightful digital-led customer experiences that produce better business outcomes.
Back office business processes can have a profound affect on outcomes—our 30 years of experience helps us understand that better than anyone. That’s why we have a practice area dedicated to improving the behind-the-scenes processes that have a big impact on the bottom line.
Today, customers value experience much more than product or price, which is why it’s critical to engage with them at the right time, across the right channels. Sutherland Global Services takes a human-centered approach to our solutions—delivering seamless, omni-channel experiences customers demand.

Business Analytics and Applications platform (BAAP) is an AI-Powered data platform with over 40 cognitively adaptable applications built on a hierarchical model. Its inbuilt machine learning algorithms enable organizations to analyze data-driven insights in real time to extract actionable insights using its Cognitive Knowledge Engine (CKE). This Intent-driven AI technology is a unique new way to simultaneously search multiple sources of data regardless of file type, size or complexity.

Our Design services enable a human-centric approach to digital transformation. Whether solving frustrations along the customer journey, improving digital channels, or identifying new service opportunities—we provide an exceptional foundation that puts your customers first. We bring together a distinctive set of digital capabilities, integrated with our core process transformation delivery to help our clients on their digital journey.

Our Business Process-as-a-Service operating model delivers measurable results as your end-to-end transformation services partner. By emphasizing a human-centered design and client-centric operating model, we ensure the creation of an agile, digitally-integrated organization, empowering businesses with a competitive advantage in today’s environment.

Smarter processes are needed to fix customer pain points before they become problems. At Sutherland Global Services, we deliver customer expectations through agile, customized customer experience programs that serve multiple languages and verticals. Our goal is to solve pain points before they become problems through intelligent automation and data-informed decision-making.
Analytics Services
Big Data Analytics
Data and Information Management
Customized and Automated Applications
Price $250
Business Process Transformation Services
Collecting Business Opportunities
Process Centralization and Standardization
Process Designing and Automation
Monitoring
Price $200
Digital Transformation Services
Digital Consulting
DigitalAnalytics
Technology Services
Price$250
Customer Engagement Transformation Services
Customer Requirement Analysis
Data Driven Analysis
Proactive Support
Customer Followup
Price $200
At Sutherland, we have a full commitment to ethics, sound risk mitigation, and forward-thinking policies for safeguarding sensitive data and intellectual property. Our corporate governance approach creates the strongest possible foundation for Sutherland’s business success, now and in the future.
Sutherland's Compliance Office promotes a culture of performance with integrity throughout its global enterprise. To deliver on this essential mission we’ve integrated programs that promote ethical conduct, reinforce our corporate values, and drive compliance with the Sutherland’s Code of Conduct and the law.
Every Sutherland employee is expected to understand and use the Code of Conduct as a guide when confronting ethical dilemmas. Annual Code certification training is deployed across all Sutherland locations whereby all employees take the time to review the Code and certify to complying with it. Available in multiple languages, the Code standards reflect our deepest conviction that honesty and integrity provide the basis of our business success.

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